SpeechWorks

SpeechWorks
Founded1994; 32 years ago (1994)
Founders
FateAcquired in 2005; 21 years ago (2005)
Headquarters
Boston, Massachusetts
,
United States

SpeechWorks was a company founded in Boston in 1994 by speech recognition pioneer Mike Phillips and Bill O'Farrell. The Boston-based company developed and supported speech-related computer software. Originally known as Applied Language Technologies, SpeechWorks went public in 2000 and tripled its value. It was acquired by Scansoft in 2003.[1] ScanSoft acquired Nuance in 2005, and changed its name to Nuance Communications.[2]

The company's main focus was bringing speech recognition solutions to phone systems. Carriers and voice portals were able to use these speech-activated services to direct consumer calls, conduct transactions, and obtain information.[3] SpeechWorks technology was uniquely suited for these applications because it was the first software that offered a human-sounding voice that asked callers questions which they could verbally answer, allowed callers to interrupt the software before it concluded reciting a list of options, and could learn from previous calls in order to add new vocabulary to its database.[4]

These services were largely successful: SpeechWorks client Thrifty car rentals used this service to give pricing information to callers, and 90% of surveyed customers who interacted with it expressed that the service either met or exceeded their ease of use expectations.[5]

SpeechWorks' clients were typically in the financial services, telecommunications, and travel industries, and included FedEx, United Airlines, Amtrak, Thrifty car rentals, and others. SpeechWorks also developed “multi-modal” and text-to-speech technology as early as 2001 that enabled people to use spoken commands to navigate cell phones.[2]

Speechify Solo

Speechify Solo was a text-to-speech software released by Speechworks in 2002. Speechify Solo featured a natural, human-sounding speaking voice that could read text-based information aloud, and personalize messages for individual users. It could be applied in the fields of hand-held computing, home entertainment, and the automotive industries.[6]

In early 2003, the National Weather Service implemented major voice improvements using Speechify, to be heard on NOAA Weather Radio. In 2016, these were replaced by a new voice associated with a new system.

Relationship with AOL

In 2000, America Online, Inc, also known as AOL, released "AOL by Phone," a service that enabled AOL users to check their e-mail and access other AOL features through spoken commands from any telephone. This service was developed in partnership with Quack.com, a voice portal company owned by AOL. Quack.com utilized SpeechWorks' Speechify software to power the service's voice recognition capabilities.[7] Two years later, in 2002, AOL purchased $5 million of SpeechWorks stock, equivalent to 1% of the company.[8]

Acquisitions

SpeechWorks purchased Ithaca based Eloquent Technologies, Inc. in 2000 for $17 million.[9]

See also

References

  1. ^ "Technology Briefing | Deals: Scansoft To Acquire Speechworks For $132 million". The New York Times. The Associated Press. April 25, 2003. Retrieved July 5, 2023.
  2. ^ a b "Commission File No.: 000-30203". sec.gov. 2005-05-09. Retrieved 2021-04-12.
  3. ^ "SpeechWorks International, Inc.: Private Company Information - Businessweek". Businessweek.com. Retrieved 2016-01-20.[dead link]
  4. ^ "Thrifty speaks to its customers: car rental agency deploys speech recognition to improve customer experience while reducing costs". September 2002.
  5. ^ "Thrifty and SpeechWorks Bring Speech Recognition to 1-800-Thrifty". www.prnewswire.com. Retrieved 2016-01-20.
  6. ^ "SpeechWorks Introduces Speechify Solo Text–to–Speech Engine; A High Quality Solution for the Automotive and Device Market". Design And Reuse. Retrieved 2016-01-20.
  7. ^ "Look Who's Talking: America Online Launches 'AOL By Phone' With Access To E-Mail By Simple Voice Commands | Time Warner Inc". Time Warner. Retrieved 2016-01-20.[dead link]
  8. ^ "AOL invests in speech-recognition company - CNET". CNET. Retrieved 2016-01-20.
  9. ^ "SpeechWorks to acquire Eloquent Technology - Boston Business Journal". Boston Business Journal. Retrieved 2016-01-20.

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