Submission declined on 12 November 2025 by Alpha3031 (talk). This draft's references do not show that the subject meets Wikipedia's criteria for inclusion for organizations and companies. The draft requires multiple published secondary sources that: provide significant coverage: discuss the subject in detail, excluding routine coverage like product launches, staff appointments, or financial reports and listings in databases or listicles; are reliable: from reputable outlets with editorial oversight; are independent: not connected to the subject, such as press releases, the subject's own website, or sponsored content. Please add references that meet all three of these criteria. If none exist, the subject is not yet suitable for Wikipedia. If you would like to continue working on the submission, click on the "Edit" tab at the top of the window. If you have not resolved the issues listed above, your draft will be declined again and potentially deleted. If you need extra help, please ask us a question at the AfC Help Desk or get live help from experienced editors. Please do not remove reviewer comments or this notice until the submission is accepted. Where to get help If you need help editing or submitting your draft, please ask us a question at the AfC Help Desk or get live help from experienced editors. These venues are only for help with editing and the submission process, not to get reviews. If you need feedback on your draft, or if the review is taking a lot of time, you can try asking for help on the talk page of a relevant WikiProject. Some WikiProjects are more active than others so a speedy reply is not guaranteed. How to improve a draft Wikipedia:Contributing to Wikipedia – a basic overview on how to edit Wikipedia. Help:Wikitext – how to use the markup Help:Referencing for beginners – how to include references Wikipedia:Article development – how to develop your article Wikipedia:Writing better articles – how to improve your article Wikipedia:Verifiability – make sure your article includes reliable third-party sources You can also browse Wikipedia:Featured articles and Wikipedia:Good articles to find examples of Wikipedia's best writing on topics similar to your proposed article. Improving your odds of a speedy review To improve your odds of a faster review, tag your draft with relevant WikiProject tags using the button below. This will let reviewers know a new draft has been submitted in their area of interest. For instance, if you wrote about a female astronomer, you would want to add the Biography, Astronomy, and Women scientists tags. Add tags to your draft Editor resources Easy tools: Citation bot (help) | Advanced: Fix bare URLs Declined by Alpha3031 6 months ago. Last edited by Explicit 5 months ago. Reviewer: Inform author. Resubmit Please note that if the issues are not fixed, the draft will be declined again.

Submission declined on 17 August 2025 by RangersRus (talk). This draft reads like an advertisement. Wikipedia is an encyclopedia, not a platform for promotion or marketing. Drafts that are exclusively promotional may be deleted without notice. Wikipedia articles must be written neutrally in a formal, impersonal, and dispassionate way. They should not read like a blog post, advertisement, or fan page. Rewrite the draft to remove: promotional language: see Words to watch; personal commentary: opinions or direct addresses to the reader; informal language. Instead, only summarize in your own words a range of independent, reliable, published sources that discuss the subject. If you have a conflict of interest (e.g. you are the subject, an employee, or a relative) or are being paid to edit, you must disclose this to comply with Wikipedia's Terms of Use. Declined by RangersRus 9 months ago.

• Comment: Please see the WP:CORPROUTINE subsection specifically. Alpha3031 (t • c) 10:28, 12 November 2025 (UTC)

Smartsupp s.r.o. is a Czech software company founded in 2014^[1] that developed the same-named platform for online communication between businesses and customers. The Smartsupp platform combines live chat, chatbots, artificial intelligence tools, and other e-commerce solutions.^[2]

The platform is currently used by over 100,000 companies globally^[3], with its customer base concentrated primarily in Central and Eastern Europe. The company holds up to 70% market share in the live chat market in the Czech Republic and maintains a notable presence in other countries including Poland, Germany, and Italy.^[4][5]

Smartsupp was founded in 2014 in Brno by three graduates of Brno University of Technology: Petr Janošík, Dušan Kmeť, and Vladimír Šandera. The founders' main vision was to provide businesses with a tool for real-time written communication with customers, serving as an alternative to the then-dominant email support. The company is officially registered as Smartsupp.com, s.r.o. with headquarters at Šumavská 31 B, 602 00 Brno (Company ID: 03668681).^[6]

The company operated as a bootstrapped startup funded entirely from its own resources without external financing. In August 2016, Smartsupp secured its first major investment of 10 million CZK from Reflex Capital, Webnode, and Spread Capital (Ondřej Fryc's investment fund), representing a 15% stake in the company. At the same time, Smartsupp s.r.o. was valued at 67 million CZK.^[7][8]

Starting in 2016, a new analytics tool that records visitor behavior on websites was developed under the Smartsupp umbrella. In 2020, it spun off as a separate company called Smartlook.^[9][10]

As of November 1, 2024, Smartsupp became part of the European company ABUGO Group SE, which was formed by merging Smartsupp with Shopsys, Reservio, and Survio under CEO Petr Svoboda's leadership. The holding company's total revenue was just under 300 million CZK at the time of the group's formation.^[11][12]

The platform combines live chat functionality with chatbot automation and AI-powered shopping assistance.^[13] In 2024, the company launched an AI shopping assistant that utilizes product catalogs, web scraping, and company-uploaded documents to provide automated customer support.^[14][15]

Smartsupp offers integrations with several e-commerce platforms, including Shopify, WooCommerce, PrestaShop and Magento. The platform also includes full integration with Google Analytics 4.^[16]