Talk:Service request management

Normally we talk about "Service Desk" and not "Help Desk" when ITIL is concerned. Consider changing this and linking to "Service Desk" which already exists as an article.

There is no reference in ITIL to an 'actionable service catalog' or 'service request management'. These terms should not be directly associated with ITIL. They are industry generic concepts that have existed outside of ITIL and should be referenced accordingly.

If you feel otherwise please make specific page references using the core ITIL publications.

ITIL does has under 2 pages in Service Operations on Request Fulfillment, but prefers to associate this with incident management.

Also - a definition of what constitutes an actionable service catalog would be useful. —Preceding unsigned comment added by Servicemanagement101 (talk • contribs) 23:57, 18 December 2008 (UTC)[reply]

This Californian website claims to be a Society for Service Management but based on the details supplied on the website I can see no sponsors named and no official affiliations. I suspect this website is a fraudulent con. If replace again I suggest it is removed immediately as it contravenes WP:ELNO #4 and #5 and probably #10.—Ash (talk) 08:12, 22 August 2009 (UTC)[reply]

Content Disclaimer

Informasi ini disarikan dari Wikipedia dan disajikan kembali untuk tujuan edukasi. Konten tersedia di bawah lisensi CC BY-SA 3.0. Kami tidak bertanggung jawab atas ketidakakuratan data yang bersumber dari kontribusi publik tersebut.

  1. The information displayed on this website is sourced in part or in whole from Wikipedia and has been adapted for the purpose of restating it. We strive to provide accurate and relevant information, however:
  2. There is no guarantee of absolute accuracy. Wikipedia is an open, collaborative project that can be edited by anyone, so information is subject to change.
  3. It is not intended to constitute professional advice. The content displayed is for informational and educational purposes only. For important decisions (e.g., medical, legal, or financial), please consult a professional.
  4. Content copyright. Wikipedia is licensed under the Creative Commons Attribution-ShareAlike License (CC BY-SA). This means that content may be reused with appropriate attribution and shared under a similar license.
  5. Responsible use. Any risk arising from the use of information from this website is entirely the responsibility of the user.