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This will need a proper cite to Slootman's keynote video when it is published (there is no doubt it will be). I will vouch for the statement in the interim as I was there personally. Charles T. Betz (talk) 00:35, 20 May 2011 (UTC)[reply]

This page should not be speedy deleted because...

I am an industry analyst with no financial stake in ServiceNow. I am a published author in the field as well. This company is rapidly on track to contest a number of notable vendors (HP, BMC, IBM and CA) in the IT management tools space. It has doubled its revenue every year and achieved $100m in sales faster than any previous vendor of enterprise software. It has made sales to a large number of notable Fortune 500 companies. While I did not mention this in the initial article, it is now the service management platform for the entire CERN operation - CERN spoke as guest keynote at the conference on 5/26/2011. --Charles T. Betz (talk) 00:53, 20 May 2011 (UTC)[reply]

I see no difference between this company and hundreds of others. This company is unremarkable at the moment. Maybe..just maybe when it IS contesting notable vendors and part of the Fortune 500 it should be included here. Coming around to your point about CERN. Many companies are involved in the CERN operation. I Highly doubt that we need every one of them on here. Bailo26 01:07, 20 May 2011 (UTC)[reply]

I have reviewed the conflict of interest policies and need to disclose that my firm has accepted work from Service-Now as well as all of its major and many of its minor competitors. I still consider the company notable but will stand aside if no one else comes to the articles defense. Charles T. Betz (talk) 01:17, 20 May 2011 (UTC)[reply]

I agree with Charles Betz that the article should stand. The ITOM (IT Operations Management) and Service Management market range in the billions annually with millions of people working in the industry. ServiceNow has a market share in this space of 10% to 15% which is huge. Just because some people haven't heard about it doesn't mean that they make software which in fact is used by millions of people daily (in the form of both Self Service/Service Catalog portals) as well as Analysts. I do work in the ITSM industry and I write about all the major vendors with no bias towards one or another. I also write about ITIL, MOF, itSMF and other areas. I have written about CA, BMC, IBM, HP and they never get knocked down but whenever I write something about a pure ITSM player like ServiceNow, FrontRange, Axios, etc my articles get slammed as spam just because someone hasn't heard of them despite the fact that they play on par in annual revenue with the ITSM market as much as the household names. I would like to see an end to all this bickering about ITSM, it's truly frustrating as someone who works in a space where literally millions of people are employed. --Jasenlee (talk) 18:29, 17 November 2012 (UTC)[reply]

Also, perhaps I should clarify that the company is successfully contesting market share with its competitors currently, not just "on track" to. I would note that SalesForce.com was of comparable size and achievement when its Wikipedia article was first created.Charles T. Betz (talk) 03:01, 20 May 2011 (UTC)[reply]

Actually, my connection is not that close. I cover them as part of an overall industry sector and I went to their conference in 2011. There are many vendors I cover who I would never attempt to put into Wikipedia. My professional opinion is that they are becoming notable. I propose deleting this flag. Charles T. Betz (talk) 03:27, 21 May 2011 (UTC)[reply]

I have removed the flag.Charles T. Betz (talk) 18:40, 21 May 2011 (UTC)[reply]

Is it relevant to put any information about the stock price? The IPO was an event in the company history so I see a short note on the date and event relevant but the stock price will always change and making a mark about it going up so quickly initially may be construed as promotion. --Jasenlee (talk) 18:31, 17 November 2012 (UTC)[reply]

This article talks mostly about the company itself, what about the application? — Preceding unsigned comment added by 151.142.239.11 (talk) 12:10, 10 April 2013 (UTC)[reply]

" ... Fred Luddy was named as a plaintiff in the accounting scandal and was fined $100,000 USD.[18]"

Besides running the work of IT on ServiceNow, NetApp describes how its finance organization moved the entire Quote-to-Invoice process to ServiceNow in a case study on the company's website. [2] Also, at the Knowledge14 conference, the CIO of Safeway describes how ServiceNow is providing "visibility and understanding of a broad array of systems and applications (to ease) the complexity of a massive merger between" Safeway and Albertsons.

These lines describing case studies seem oddly and unnecessarily specific. Do we need examples of ServiceNow implementation within the introduction to the company? It also strikes me as way to insert promotional material without being outright promotional. Beachhead76 (talk) 20:56, 29 January 2015 (UTC)[reply]

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Moved here from the article.

This is about half unsourced, and what sources there are, are press releases or company filings.

This is typical stuff for a company's own website; per WP:PROMO Wikipedia is not a proxy for the company's website.

Year	Month and date	Event
2004	June 28	Glidesoft, Inc. incorporated in California.[1]
2006	February 16	Glidesoft, Inc. changes name to ServiceNow.
2007	May 14–16	ServiceNow holds first annual User Group Conference in San Diego.
2008	April 8–11	ServiceNow holds second annual User Group Conference in San Diego. Conference is named "kNOWledge" for the first time.
2009	May 4–7	ServiceNow holds third annual User Group Conference in San Diego. Conference is called Knowledge09, which begins the naming convention for each yearly conference.
2010	April 18–22	ServiceNow holds fourth annual User Group Conference in San Diego - Knowledge10.
2011	May 17–19	ServiceNow holds fifth annual User Group Conference in San Diego - Knowledge11.
2011	December 5–8	ServiceNow holds first annual European User Group Conference in Germany - Knowledge11 Europe.
2012	February 16	ServiceNow incorporated in Delaware.
2012	May 13–17	ServiceNow holds sixth annual User Group Conference in New Orleans - Knowledge12.
2012	June 29	ServiceNow becomes publicly traded company with an initial stock price of $18.[2]
2013	April 1	ServiceNow receives Federal Information Security Management Act Moderate Authority to Operate (ATO) from the United States General Services Administration. This allows federal, state and local government agencies to use the cloud-based ServiceNow software for IT consolidation and service delivery, as well as business process automation.[3]
2013	May 12–16	ServiceNow holds seventh annual User Group Conference in Las Vegas - Knowledge13.
2013	July 9	ServiceNow acquires Mirror 42, adding performance analytics to its cloud-based software.[4]
2014	February 6	Hewlett-Packard files lawsuit against ServiceNow for infringing on eight patents.[5][6] The case was settled through a $100,000 fine to Fred Luddy.[5][6]
2014	April 29	ServiceNow hosts the Knowledge conference in San Francisco, entitled Knowledge14. Over 6,000 IT professionals, 100 large enterprise CIOs, and 1,000 partners attended the event.[7] ServiceNow currently hosts a Knowledge conference every year. Previously this conference had been held in Las Vegas.[8] ServiceNow has announced that the Knowledge17 conference would be in Orlando, Florida.[9]
2014	July 9	ServiceNow acquires Neebula Systems (Israel) for $100 million.[10]
2014	September 23	BMC Software, Inc. sues ServiceNow for patent infringement.[11]
2014	October 22	ServiceNow announces a 61% year-over-year revenue growth ($178.7 million), 58% year-over-year billings growth, a 2,514 customer count, and 98% renewal rate for its third financial quarter.[12]
2015	February 25	ServiceNow acquires Intréis, Inc. for an undisclosed amount to accelerate its investment in enterprise governance, risk and compliance (GRC) solutions.[13]
2015	April 17	ServiceNow announces the ServiceNow Express program, which provides cloud-based service management software for small and medium-sized enterprises.[14]
2016	Jan 27	ServiceNow announces total revenues of $1.0 billion for fiscal year 2015.[15]
2016	Apr 4	ServiceNow pays $270 million to settle patent infringement litigation with BMC Software and Hewlett Packard Enterprise.[16]
2017	Jan 18	ServiceNow acquires DxContinuum, Inc., a Silicon Valley‑based, machine‑learning company, to embed its technology in the ServiceNow platform and across its products.[17]
2017	Oct 25	ServiceNow acquires Skygiraffe, a mobile platform company.[18]

-- Jytdog (talk) 14:59, 1 February 2018 (UTC)[reply]

I think this article needs more info on their main products, including App Engine and Now platform. — Preceding unsigned comment added by PSzalapski (talk • contribs) 14:56, 27 April 2022 (UTC)[reply]

Regarding this revert

@MediumFPS: Wikipedia is not a platform for promotion or advocacy. Merely mentioning the Forbes "world's most innovative companies" is not informative. The list was a framework for a single gimmick issue (which Forbes does often). As far as I can tell, this was not an recurring list, which a reader might reasonably assume. Unlike some of Forbes's lists, this one is not independently notable, either. So what is your justification for restoring it to this article? What useful information does this provide to disinterested readers? Grayfell (talk) 09:43, 16 April 2026 (UTC)[reply]

Thanks for raising this on Talk. My only rationale for reverting that was it's also part of a feature written by now former Forbes staff which is an in-depth take on the subject. Now I know we can't depend on Forbes to uphold ideal journalism but this one felt like worth adding, also because the feature was part of its print edition. To your point about the recurrence, it's not clear if they release a list everywhere because this one does not list the subject even in the top 100. But I couldn't find the year for which it is relevant. This was raised by another user in Jan, just for more context. Happy to page @Morogris: for more discussion.

I think it still makes sense to retain that line, maybe with additional information and the other link because it allows customers to read up more about the subject in the cited article.

Maybe we mention that it's a one-off, special list and not part of Forbes' lists that people usually depend on it for. MediumFPS (talk) 12:52, 16 April 2026 (UTC)[reply]

Details about the Forbes article are unnecessary for an article about this company, and mentioning the existence of a source in very broad terms doesn't improve the article. If the source is reliable, it might be cited for specific information, but that's not what's happening. If the specific profile article provides useful information, it would make more sense in a 'further reading' section, but the larger list doesn't provide such information.

Right now, it isn't clear to readers whether or not this is an in-depth article, real journalism, a vapid puff piece, or a throw-away listicle. Since Forbes produces all of those things, and the word "innovative" is basically meaningless without context, this line doesn't provide useful information to readers. (What would a "world's most exnovative companies" list look like?) Instead, it is indistinguishable from PR. Grayfell (talk) 21:08, 16 April 2026 (UTC)[reply]

Since there has been no response, I have again removed this line. Grayfell (talk) 17:59, 17 April 2026 (UTC)[reply]

This was supposed to be a discussion with more people hopefully chiming in. I don't have a response to your comment because it seems you're adamant at removing it (as against maybe rewriting the sentence), not even giving it a week. MediumFPS (talk) 11:20, 20 April 2026 (UTC)[reply]